Amazon driver demands 94-year-old woman shows ID for Baileys delivery
At the age of 94, the last thing Ruby Goswell expected was to be challenged to prove she was old enough to enjoy a sip of Baileys.
But when an Amazon courier delivered a couple of bottles of her favourite tipple he demanded she prove she was over 18 before handing them over.
Mrs Goswell’s son and daughter-in-law David and Janet had been sending her two £20 bottles of Baileys every fortnight for several months during lockdown.
Ruby Goswell, 94, received a delivery of two bottles of Baileys every fortnight during lockdown from her son, David, right, and his wife
But in April, one delivery driver left her ‘flustered’ by refusing to give her the bottles until she showed him ID. Matters got worse because the grandmother had no driving licence in her Aldershot home and her passport had expired.
The courier only relented after Mrs Goswell’s neighbour stepped in to help on her behalf.
Janet Goswell, 68, from Bletchingley, Surrey, said: ‘I was shocked when I heard what had happened and I know she was very flustered. It’s ridiculous to think that someone would ask a 94-year-old for ID and it is almost a form of harassment to ask elderly people for something like that.’
One Amazon delivery driver demanded that Mrs Goswell needed to show ID for her latest delivery. A neighbour intervened and convinced the driver to give Mrs Goswell her gift
In another case, charity worker 63-year-old John Bull was also asked to prove his age after ordering eight cans of cider as part of a grocery shop last month. When he refused to show his passport, the delivery driver tried to grab back the groceries.
Eventually, the courier left Mr Bull with his shopping. When he complained to the retailer he was pointed towards its terms and conditions. Mr Bull, who lives near Manchester, said: ‘It is ludicrous to ask someone my age to prove they are over 18.’ On its website, Amazon tells customers buying drink that they have to show photographic ID – such as a driving licence, passport or bus pass. It adds: ‘If there is nobody at the address aged 18 years or over who can show valid photo identification… the item will be returned to Amazon for re-delivery the following day.’
Tory MP Sir John Hayes said: ‘Amazon is showing a complete lack of common sense and a carelessness for customers. By asking pensioners for ID, they are only making their own customers suffer.’ A spokesman for Amazon declined to comment.